Policy..
Where instructed to email us click on the following address. If the link becomes inactive, simply copy this address to the "To:" box when emailing: sales@voluptuousforwomen.com
SATISFACTION GUARANTEE
- We understand that purchasing the perfect outfit can be stressful and, while it is unlikely that you will need to return your order, your peace of mind is important to us. That is why we offer a 3 working day satisfaction guarantee on most items (counting the day received)
- A 10% restocking fee will apply to change-of-mind returns (or a $15 fee per item on items priced at less than $150). You are risking very little to save a lot.
- Please note that accessories are unfortunately unable to be returned.
PAYMENT
- We accept credit cards through PayPal (PayPal account not required) or by phone, Cheques and Money Orders.
- To mail in a Payment by cheque or money order, please email us for a mail-in order form.
SHIPPING
We endeavour to deliver all items by the most efficient and cost effective method possible. This is generally by Registered Insurance Post (unless you request otherwise) and delivery costs are built into the price of every item ie. no hidden added extras at Shopping Cart stage!
We deliver Australia wide.
Most of the items you see on our site are in stock (if stocks are limited this is indicated in the description of each item) and as such, you should expect delivery of your order in 5 - 10 working days. If an item needs to be ordered in from one of our suppliers to fill your order, this will be indicated in the item description along with an Expected Delivery time.
RETURNS/EXCHANGES
A Return/Exchange Authorization code must be obtained by email from us before return of goods and the Code must be visible on the outside of the returned box.
Returns/Exchanges are only accepted with a Return/Exchange Authorisation Code and when return has been sent by a "trackable" method (using a shipment tracking number) within 3 working days of receipt of order. Our policy is strictly enforced on refunds.
No refund or exchange will be allowed for altered, modified or used items. Goods will be inspected upon return.
Please note that accessories are unfortunately unable to be returned.
All buyers are responsible for costs of shipping returns and exchange shipping fees unless we have made an error with the order. Return shipping must be "trackable" and appropriately packaged.
Exchange/return items must be addressed to: Voluptuous for Women, Shop 4, Stoker House, Gordon Street, Coffs Harbour. NSW. 2450. Australia
ORDER CANCELLATIONS
- A cooling off period of 24 hours applies to all orders. Orders will not be processed for 24 hours after receipt of order. If you change your mind about your order within 24 hours of order placement, please email us and we will cancel your order no questions asked.
- After the 24 hour cooling off period has passed, cancellations will be charged 10% of original order price (or a $15 fee per item on items priced at less than $150).
